SRC:https://www.tripadvisor.co.uk/Hotel_Review-g2315813-d2400519-Reviews-Dang_Sea_Beach_Bungalow-Sakhu_Thalang_District_Phuket.html Nice Beach Bungalow
When we arrived at dang sea beach bungalows they had NO availability. I repeat when we arrived after a twenty four hour trip we were advised that they had no vacancies at Dang Sea Beach Bungalows and that although they did offer some substandard accommodation necessitating a hazardous clamber in the dark over the roof of a building site in the high street above a pharmacy it was not at dang sea beach bungalows. They also failed to inform us that they had no vacancies until after we had paid. This is not the standard of service that we had come to expect from booking.com. Under no circumstances would we have entertained staying at an alternative accommodation of such poor quality. It was fortunate that we found a helpful receptionist at a nearby hotel who managed through his contacts to help us out. Remember this was nearly midnight. I have stayed at over 1000 hotels in the course of my life and when as has happened the hotel was overbooked they always and without any exception provided alternative accommodation that was as good as but usually better, much better than the accommodation originally purchased. I wrote to booking.com who had confirmed the reservations and they replied:- Thank you for contacting the Booking.com Customer Service team. We’re sorry to hear about your experience at Dang Sea Beach Bungalow but at the same time we would like to thank you for taking the time to notify us of the situation. Here at Booking.com we act as intermediates between guests and accommodations. On our website we offer a wide variety of options – every accommodation type from tents to luxury resorts to suit every budget and style in over 80.000 global destinations. And to help our customers pick and choose their accommodation, we offer helpful information and tools, such as verified guest reviews and price information that allows guests to make price-value trade-offs. For accommodations the Booking.com website is a unique platform to advertise their own property, and because the properties themselves provide all the data on their facilities, they are also responsible for all the information provided to you. Because of our dedication to customer satisfaction, we would like to offer you monetary compensation and refund you 22 GBP. Please confirm your acceptance of this offer by replying to this email, and we will arrange the refund as quickly as possible. Once again, we’re truly sorry that your stay at Dang Sea Beach Bungalow did not meet your expectations and would like to apologise for any inconvenience this situation has caused. We value the feedback you’ve provided as it will help us and Dang Sea Beach Bungalow to improve the quality of the services we offer. Thank you again for choosing Booking.com. We hope to have the pleasure of serving you again in the future. Kind regards, — Ian G.